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Your health and safety, and that of the wider global community, are of the highest priority to Splendid Hospitality. We are continuously monitoring the development of COVID-19 (coronavirus) and are following all updates issued by Public Health England (PHE), NHS England and UK Hospitality.

Our high standards of cleanliness have been raised further, and hotel teams are regrouping several times a day to enhance operations to keep you safe and reassured.

The following hygiene measures are being taken across all our hotels:

  • Increased frequency of public area cleaning (including use of disinfectant cleaners)
  • Deep cleaning of all guest bedrooms for each departure
  • Hand sanitizers available in all public areas
  • Guest information posters and collateral offering advice from prevention methods to what to do if you feel unwell
  • Daily staff briefing updates on the current advise offered by Public Health and actions to take

Should a case of coronavirus be confirmed in any of our hotels, we are fully prepared to act swiftly and will follow the necessary actions as set out by Public Health England.

Click here for details of the UK Government public information campaign.

Bookings
During these unique circumstances, we have revised our booking policies.

Cancellation policy
In these unique circumstances, we have reviewed our cancellation policy and will allow guests to cancel in up to 24 hours in advance for bookings within the next 4 weeks.

GROUP NEWS

Discover the latest news from the across the Splendid Group.

Staff Stories – Amy Hume of Hotel Indigo York

02 Dec 2020

Staff Stories – Amy Hume of Hotel Indigo York

Always delivering service with a smile – even behind the mask – we’ve delved into Amy’s story this year.

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Staff Stories – Simon Grace of Hotel Indigo York

16 Nov 2020

Staff Stories – Simon Grace of Hotel Indigo York

In the run-up to Christmas, as the UK enters the second lockdown, we want to tell the positive stories of members of our Splendid Family.   

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Splendid Hospitality Group’s Charity Run for Rooms

17 Sep 2020

Splendid Hospitality Group’s Charity Run for Rooms

Splendid Hospitality Group has donated 100 rooms to hospitality industry charity Room to Reward and £2036 to Hertfordshire Mind Network, following a 601-mile charity run.

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