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Your health and safety, and that of the wider global community, are of the highest priority to Splendid Hospitality. We are continuously monitoring the development of COVID-19 (coronavirus) and are following all updates issued by Public Health England (PHE), NHS England and UK Hospitality.

Our high standards of cleanliness have been raised further, and hotel teams are regrouping several times a day to enhance operations to keep you safe and reassured.

The following hygiene measures are being taken across all our hotels:

  • Increased frequency of public area cleaning (including use of disinfectant cleaners)
  • Deep cleaning of all guest bedrooms for each departure
  • Hand sanitizers available in all public areas
  • Guest information posters and collateral offering advice from prevention methods to what to do if you feel unwell
  • Daily staff briefing updates on the current advise offered by Public Health and actions to take

Should a case of coronavirus be confirmed in any of our hotels, we are fully prepared to act swiftly and will follow the necessary actions as set out by Public Health England.

Click here for details of the UK Government public information campaign.

Bookings
During these unique circumstances, we have revised our booking policies.

Cancellation policy
In these unique circumstances, we have reviewed our cancellation policy and will allow guests to cancel in up to 24 hours in advance for bookings within the next 4 weeks.

GROUP NEWS

Discover the latest news from the across the Splendid Group.

2020 Round-Up: Behind the Scenes in SHG

02 Mar 2021

2020 Round-Up: Behind the Scenes in SHG

As we now start to plan for life in our hotels to resume, we reflect on everything that has happened over the last year.

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Tales From the Team – Laura Constable of The Stanwell Hotel

20 Jan 2021

Tales From the Team – Laura Constable of The Stanwell Hotel

Becoming a part of the core team at The Stanwell, Laura has been one of the leaders aiding key workers in the peak of the pandemic.

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Tales From The Team – Helena Wysocki of The Stanwell Hotel

22 Dec 2020

Tales From The Team – Helena Wysocki of The Stanwell Hotel

Remaining open to house essential workers during the second lockdown in November., our next few stories come from The Stanwell Hotel Heathrow. We’re kicking off with General Manager, Helena Wysocki, on her experience from 2020. Take a read.

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