Guest satisfaction soars at Splendid Hospitality

Splendid Hospitality Group report continued increases in guest satisfaction scores across all their hotels in England and Scotland.

Additionally, Splendid’s first “super budget” hotel – EasyHotel in Reading – was ranked number one EasyHotel in the world for guest reviews from across all bookings sites.

In April 2023, guests’ satisfaction scores increased across three of their hotels: Hotel Indigo York, Hotel Indigo Edinburgh and The Holiday Inn Express York.

Every quarter InterContinental Hotels Group, publishes a performance report ranking its global properties based on metrics including Guest Love, Breakfast and Overall Experience. This contributed to Splendid’s number one ranking for IHG Owner for Guest Satisfaction in the UK and Ireland.

The newly opened Mercure Dumfries Cargenholm House’s Reputation Performance Score is already ranked number one Mercure in the UK and Ireland, across all booking sites and Online Travel Agents.

Nadeem Boghani, owner of Splendid Hospitality Group, said: “We are thrilled to see incredible results despite the challenges the hospitality industry continues to face. Guests’ satisfaction is always our top priority, and we are extremely proud of our team delivering unforgettable experiences across our diverse portfolio of hotels.”

Andrew Kendrick, the group’s Chief Operating Officer, brings it all back to the hard work done by the GMs and teams running the hotels: “We have a tremendous team in place, who work hard to deliver great experiences even during times when operationally there are challenges. As with the rest of the industry, we are faced with recruitment and supply chain issues, as well as rising costs, however it is encouraging to see our teams rising to these challenges so well.”