Jordi Vaca wins Concierge of the Year at prestigious industry awards

Jordi Vaca at The Grand, York wins Concierge of the Year at prestigious industry awards.

The winners of The Caterer’s 2023 Hotel Cateys were revealed on Monday night with Head Concierge at The Grand, York, Jordi Vaca, taking home the prestigious Concierge of the Year award.

Jordi was awarded for his efficient and helpful pre-arrival support, his personalised service and attention to detail, for always creating a lasting impression and being referred to as “the man to go to!” by guests.

The Grand’s reputation is built upon exceptional five-star service, and it is down to Jordi and his team to exceed guests’ expectations every day. Like all other Splendid Hospitality Group properties, the team have a dedicated focus on warm hospitality, impeccable service, and meticulous attention to detail, the hotel consistently ensures memorable stays, highlighted with a flurry of five-star reviews.

This is demonstrated clearly through feedback received through guest satisfaction surveys which show 92.1% of guests are likely to recommend the hotel following a stay. The hotel sits at position two on TripAdvisor for ‘Top Hotels in York’ following a consistent series of five-star reviews, many of which mention the warm welcome from Jordi and his team.

Jordi’s win marks the only one for the city of York. The Grand, York is an iconic destination combining timeless elegance and contemporary luxury. Nestled in the heart of York, one of England’s most historic and vibrant cities, the hotel offers an unrivalled experience for city breakers

Speaking of his win, Jordi commented: “I’m incredibly proud to be awarded with this accolade. I’m passionate about providing outstanding guest service, ensuring guests return time and time again to The Grand and our beautiful city. Building and supporting the concierge team to be the best they can be, as well as embracing my own characteristics to be the best I can be, are all elements of the job that I really enjoy.”